Refund policy

Return and Refund Policy

At Gymlyi, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains how we handle returns, refunds, and exchanges for products purchased through our online store at gymlyi.myshopify.com.

Please note that US federal law does not provide a statutory cooling-off period for most online purchases. The return window described below is Gymlyi's own policy, offered to ensure your satisfaction. By placing an order with us, you agree to the terms outlined in this policy.

Contact Information

Gymlyi
511 Sawmill Ct
Rochester, IL 62563
United States

Email: contact@gymlyi.shop
Phone: (472) 433-0233

Return Window

You may return eligible items within 30 days of the delivery date. This is our store's own policy designed to give you adequate time to evaluate your purchase. Return requests submitted after the 30-day period cannot be accepted.

To qualify for a return, your request must be initiated within this 30-day window, and the item must meet all the conditions outlined below.

Eligibility and Condition Requirements

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags attached
  • The item must include all original packaging, accessories, manuals, and documentation
  • The item must not show any signs of wear, damage, or alteration
  • Proof of purchase (order confirmation or receipt) is required
  • The return must be requested within 30 days of delivery

Gymlyi reserves the right to inspect all returned items and to refuse returns that do not meet these conditions. Items that show signs of use, damage, or are missing components may be rejected or subject to a partial refund.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:

  • Personal care or hygiene products that have been opened or used
  • Undergarments, swimwear, or intimate apparel (unless defective and unopened)
  • Items marked as final sale or non-returnable at the time of purchase
  • Customized or personalized products made to your specifications
  • Perishable goods or products with a limited shelf life
  • Digital downloads or digital gift cards

If you have questions about whether a specific item is eligible for return, please contact us before purchasing.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us first: Email us at contact@gymlyi.shop or call (472) 433-0233 within 30 days of delivery
  2. Provide your order details: Include your order number, the item(s) you wish to return, and the reason for your return
  3. Wait for approval: Our team will review your request and provide return authorization and detailed instructions, typically within 1–2 business days
  4. Pack your return securely: Use the original packaging if possible, and ensure the item is protected during shipping
  5. Ship the item: Send the return to the address provided in your return authorization email

Important: Returns sent without prior approval may not be accepted or may experience significant delays in processing. Always contact us before shipping any items back.

Return Shipping Address

Once your return is approved, you will receive specific return instructions. Unless otherwise directed, approved returns should be shipped to:

Gymlyi Returns
511 Sawmill Ct
Rochester, IL 62563
United States

Please include your order number inside the package and retain your shipping receipt and tracking number for your records.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

Customer Responsibility (Change of Mind, Unwanted Item)

If you are returning an item because you changed your mind, ordered the wrong size or color, or simply no longer want the product, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in transit back to us.

Gymlyi Responsibility (Defective, Damaged, or Wrong Item)

If you received a defective, damaged, or incorrect item due to our error, we will cover the return shipping cost. In these cases, we will provide you with a prepaid return label or reimburse your return shipping costs once the return is processed.

Inspection and Approval Process

Once we receive your returned item, our team will inspect it to verify that it meets our return eligibility criteria. This inspection typically takes 2–3 business days after receipt.

You will be notified by email of the inspection results:

  • Approved: Your return meets all requirements and you are eligible for a refund or exchange
  • Partially approved: The item shows minor issues; a partial refund may be offered
  • Rejected: The item does not meet return conditions (e.g., used, damaged, or missing components); the item may be returned to you at your expense

Refund Method and Timing

If your return is approved, your refund will be processed as follows:

Refund Method

Refunds are issued to your original payment method (the credit card, debit card, or payment account used for the purchase). We cannot issue refunds to a different payment method or account.

Refund Amount

Your refund will include the purchase price of the returned item(s). Because shipping within the United States is FREE on all Gymlyi orders, there are no shipping fees to refund or deduct.

If your return is due to our error (defective, damaged, or wrong item), any return shipping costs you incurred will also be reimbursed.

Refund Timing

Once your return is approved, we will initiate your refund within 2 business days. The refund will then be processed by your payment provider according to their policies:

  • Credit cards: typically 5–10 business days
  • Debit cards: typically 5–10 business days
  • PayPal or other payment services: typically 3–5 business days

The total time from our approval to the funds appearing in your account is generally 7–12 business days, though it may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  1. Check your bank or credit card account again: Sometimes processing takes longer than expected
  2. Contact your payment provider or bank: There may be processing delays on their end
  3. Review your spam or junk email folder: Our refund confirmation email may have been filtered

If you have completed these steps and still have not received your refund, please contact us at contact@gymlyi.shop or call (472) 433-0233 with your order number, and we will investigate immediately.

Exchanges

Gymlyi does not offer direct exchanges for size, color, or style preferences. If you would like a different version of a product, please return the original item for a refund (following the process above) and place a new order for the item you prefer.

Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, we will replace it at no cost to you. Please contact us at contact@gymlyi.shop or (472) 433-0233 within 30 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the defect, damage, or incorrect item (if applicable)

We will provide a prepaid return label and ship the correct or replacement item to you at no additional charge. In cases where the correct item is out of stock, we will offer a full refund including any return shipping costs you incurred.

Damaged or Defective Items

While we take great care in packaging and shipping your order, occasionally items may arrive damaged or defective. If you receive a damaged or defective product:

  • Inspect your order upon delivery: Check for any visible damage to the packaging or product
  • Contact us immediately: Reach out within 30 days of delivery at contact@gymlyi.shop or (472) 433-0233
  • Provide documentation: Include your order number and photos showing the damage or defect

We will arrange for a replacement or full refund at no cost to you, including return shipping. You will not be responsible for any shipping charges related to returning a damaged or defective item.

Wrong Item Received

If we shipped the wrong item to you, we sincerely apologize. Please contact us at contact@gymlyi.shop or (472) 433-0233 within 30 days of delivery with your order number and a description of the item you received.

We will:

  • Provide a prepaid return label for the incorrect item
  • Ship the correct item to you at no charge
  • Expedite shipping of the correct item whenever possible

You will not incur any costs for our shipping error.

Order Cancellation

Before Shipment

You may cancel your order at no charge if it has not yet been shipped. To cancel, please contact us immediately at contact@gymlyi.shop or (472) 433-0233 with your order number.

Because we strive to process and ship orders quickly (typically within 1–2 business days), please submit cancellation requests as soon as possible. If your order has already shipped, you will need to follow our standard return process once you receive the item.

After Shipment

Once your order has shipped, it cannot be canceled. However, you may refuse delivery when the package arrives (in which case it will be returned to us) or follow our return process after delivery. Standard return conditions and timelines apply.

Cancellation Refunds

If your order is successfully canceled before shipment, you will receive a full refund to your original payment method within 5–7 business days.

Restocking Fees

Gymlyi does not charge restocking fees for standard returns that meet our eligibility requirements. However, we reserve the right to deduct from your refund if an item is returned in unacceptable condition (used, damaged, or missing components).

International Returns

At this time, Gymlyi primarily serves customers in the United States. If you are an international customer, please contact us at contact@gymlyi.shop before initiating a return, as special arrangements may be required. International customers are responsible for all return shipping costs and any applicable customs duties or import fees.

Final Sale Items

Items marked as "final sale," "clearance," or "non-returnable" at the time of purchase cannot be returned or exchanged unless they arrive defective or damaged. Please review product descriptions carefully before purchasing final sale items.

Policy Updates

Gymlyi reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes acceptance of the updated policy.

Questions or Concerns

If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please contact us:

Email: contact@gymlyi.shop
Phone: (472) 433-0233
Address: 511 Sawmill Ct, Rochester, IL 62563, United States

Our customer service team is here to help ensure your experience with Gymlyi is positive and hassle-free.

Last Updated: This Return and Refund Policy is effective as of the date you place your order and reflects our current practices for handling returns and refunds.