Shipping policy

Shipping Destinations

Gymlyi ships to addresses within the United States. We are committed to providing reliable delivery to all domestic locations served by our shipping carriers. At this time, we do not offer international shipping. All orders must be shipped to a valid street address within the 50 U.S. states; we do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories unless specifically noted at checkout.

If you have questions about whether we can ship to your specific location, please contact us at contact@gymlyi.shop or call 4724330233 before placing your order.

Shipping Rates

Gymlyi offers free standard shipping on all orders shipped within the United States. There are no minimum order requirements or additional shipping charges for domestic deliveries. The shipping cost is included in your purchase at no extra charge.

Please note that while shipping itself is free, applicable sales tax will be calculated and added at checkout based on your shipping destination, as required by law.

Processing and Handling Time

Once you place an order with Gymlyi, our fulfillment team begins processing it promptly. Orders are typically processed within 1–3 business days (Monday through Friday, excluding federal holidays). Processing time refers to the period between when your order is received and when it is packed and handed over to our shipping carrier.

Please note:

  • Orders placed on weekends or federal holidays will begin processing on the next business day.
  • During peak shopping periods (such as major holidays, sales events, or promotional campaigns), processing times may be slightly extended.
  • Custom or personalized items, if offered, may require additional processing time, which will be clearly indicated on the product page.
  • If an item is out of stock or backordered at the time of your order, we will notify you by email and provide an updated timeline.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Delivery Estimates

After your order has been processed and shipped, the estimated delivery time is 3–5 working days within the United States. This estimate represents the transit time from when the package leaves our facility to when it arrives at your shipping address, and does not include the initial processing time.

Total time from order placement to delivery typically ranges from 4 to 8 business days, depending on your location and when your order is placed. For example:

  • An order placed Monday morning and processed the same day may arrive by the following Monday or Tuesday.
  • An order placed late Friday may not begin processing until the following Monday, with delivery expected by the end of that week or early the next.

These delivery estimates are based on standard carrier performance and typical conditions. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, high shipment volumes, or other unforeseen circumstances.

Shipping Carriers and Tracking

Gymlyi partners with trusted national carriers to ensure reliable delivery of your orders. We typically ship via USPS, UPS, FedEx, or other reputable carriers, depending on the size, weight, and destination of your package. The specific carrier for your order will be determined at the time of shipment based on optimal service and delivery speed.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email at the email address you provided during checkout. This email will include:

  • Your tracking number
  • A direct link to track your package on the carrier's website
  • The name of the shipping carrier handling your delivery
  • The estimated delivery date

Tracking information is typically available within 24–48 hours after you receive the shipping confirmation email. During this period, the carrier is scanning and updating their system. If your tracking number does not show movement after 48 hours, please contact us for assistance.

You can track your package at any time by visiting the carrier's website and entering your tracking number, or by clicking the tracking link in your confirmation email. Most carriers also offer mobile apps and SMS/email delivery alerts that you can sign up for directly through their services.

Multiple Items and Split Shipments

If you order multiple items in a single transaction, we make every effort to ship them together in one package. However, in some cases, items may be shipped separately due to:

  • Items being located in different warehouse facilities
  • Size or weight restrictions that prevent items from being packaged together
  • Different availability or processing times for individual items
  • Inventory allocation or fulfillment optimization

If your order ships in multiple packages, you will receive a separate tracking number and shipping confirmation email for each package. There is no additional charge for split shipments—you will still receive free shipping on all packages associated with your order.

Each package will be delivered according to the same 3–5 working day delivery estimate, though packages may not arrive on the same day if they ship from different locations or via different carriers.

Shipping Delays

While we strive to meet our delivery estimates, occasional delays may occur due to circumstances beyond our control. Common causes of shipping delays include:

  • Weather conditions: Severe weather such as hurricanes, snowstorms, floods, or other natural events can disrupt carrier operations and delay deliveries.
  • Carrier issues: Mechanical breakdowns, staffing shortages, or other operational challenges at the carrier level may impact delivery schedules.
  • High order volume: During peak shopping seasons (including Black Friday, Cyber Monday, and the December holiday period), both our processing and carrier delivery times may be extended.
  • Incorrect or incomplete address information: Packages may be delayed if the shipping address provided is incomplete, incorrect, or undeliverable.
  • Local delivery exceptions: Issues such as recipient not available, business closed, access restrictions, or other local delivery challenges may delay final delivery.
  • Force majeure events: Unforeseen circumstances such as public emergencies, pandemics, labor strikes, or government actions may disrupt shipping networks.

Gymlyi is not responsible for delays caused by third-party shipping carriers or other factors outside our reasonable control once a package has been picked up by the carrier. However, we are committed to assisting you in resolving any delivery issues. If your order is significantly delayed, please contact us at contact@gymlyi.shop or 4724330233, and we will work with the carrier to investigate and help ensure delivery.

Lost, Missing, or Damaged Packages

If Your Package Appears Lost or Missing

If your tracking information shows that your package was delivered but you have not received it, or if tracking has not updated in several days, please take the following steps:

  1. Check the tracking details carefully: Confirm the delivery address, date, and time. Carriers sometimes mark packages as "delivered" shortly before the actual delivery occurs, or deliver to a safe location on your property.
  2. Check around your delivery location: Look around your doorstep, porch, garage, side or back doors, or any location where the carrier may have left the package for safekeeping. Check with household members, neighbors, or building management who may have accepted the package on your behalf.
  3. Contact the carrier directly: Use the tracking number to contact the shipping carrier. They can provide more detailed delivery information, including the GPS location of delivery and the name of the person who signed (if applicable), and may be able to initiate a trace or investigation.
  4. Contact Gymlyi: If you still cannot locate your package after checking with the carrier, please reach out to us at contact@gymlyi.shop or call 4724330233. Provide your order number and tracking information, and we will assist you in filing a claim or arranging a resolution.

We take lost packages seriously and will work with you and the carrier to resolve the issue. Depending on the circumstances, we may offer a replacement or refund once the carrier investigation is complete.

Damaged Packages

If your package arrives visibly damaged (crushed, torn, wet, or otherwise compromised), please take the following steps:

  1. Document the damage: Before opening the package, take clear photos of the exterior damage from multiple angles. If possible, photograph the shipping label and tracking number as well.
  2. Inspect the contents: Carefully open the package and inspect the items inside. Take photos of any damaged products and the interior packaging.
  3. Contact us immediately: Email contact@gymlyi.shop with your order number, tracking number, and photos of the damage (both exterior packaging and product). Describe the condition of the items and the extent of the damage.
  4. Keep all packaging materials: Retain the damaged box, packing materials, and product until the claim is resolved. The carrier or Gymlyi may need to inspect them.

We will review your claim promptly and, depending on the circumstances, arrange for a replacement product or issue a refund. In some cases, we may need to file a claim with the shipping carrier, which can take additional time, but we will keep you updated throughout the process.

Incorrect or Undeliverable Addresses

Customers are responsible for providing complete and accurate shipping information at checkout. Please double-check your shipping address, including street number, apartment or unit number, city, state, and ZIP code, before completing your order.

Gymlyi is not responsible for orders that are delayed, returned, or lost due to incorrect, incomplete, or undeliverable address information provided by the customer. This includes:

  • Misspelled street names or city names
  • Missing or incorrect apartment, suite, or unit numbers
  • Addresses that do not exist or cannot be located by the carrier
  • Address fields that were auto-filled incorrectly and not corrected by the customer

If you realize you made an error in your shipping address after placing your order, please contact us immediately at contact@gymlyi.shop or 4724330233. If your order has not yet been processed or shipped, we may be able to correct the address. Once a package has been picked up by the carrier, we cannot guarantee that address changes can be made, though we will do our best to assist.

If a package is returned to us as undeliverable due to an incorrect address, we will contact you to verify the correct information. Reshipment may be subject to additional processing time, and in some cases, you may be responsible for any additional shipping costs incurred by the carrier (though standard shipping to the corrected address will remain free).

Shipping Restrictions

Certain products, destinations, or circumstances may be subject to shipping restrictions. While we strive to ship all products to all domestic locations, restrictions may apply due to:

  • Carrier limitations: Some carriers do not deliver to certain remote or rural areas, or may have restrictions on package size, weight, or contents.
  • Product regulations: Certain items may be restricted or prohibited for shipment under federal, state, or local laws (for example, products containing lithium batteries, aerosols, or other regulated materials may have shipping restrictions).
  • State-specific regulations: Some states have laws that restrict the sale or shipment of certain types of products.

If your order or destination is subject to any restrictions, we will notify you as soon as possible, typically before the order is processed. In such cases, we will work with you to find an alternative solution, or we will issue a full refund if the order cannot be fulfilled.

International Shipping

At this time, Gymlyi does not offer international shipping. We only ship to addresses within the United States (the 50 states). We do not ship to U.S. territories, military addresses (APO/FPO), or international destinations.

If you are located outside the United States and wish to purchase from Gymlyi, you may consider using a package forwarding service that provides you with a U.S. shipping address. Please note that Gymlyi is not responsible for any issues, delays, costs, or customs matters related to the use of third-party forwarding services, and our return policy may not apply to orders shipped via such services.

Duties, Taxes, and Customs (Not Applicable)

Because Gymlyi ships only within the United States, international customs duties, import taxes, VAT, or customs clearance procedures do not apply to our shipments.

All prices on gymlyi.myshopify.com are shown in U.S. dollars (USD) and are exclusive of sales tax. Applicable state and local sales taxes will be calculated and added at checkout based on your shipping address, in accordance with U.S. tax law.

Contact Us for Shipping Questions

If you have any questions or concerns about our shipping policy, your order status, tracking information, delivery estimates, or any shipping-related issue, please do not hesitate to contact us. Our customer support team is here to help.

Gymlyi
511 Sawmill Ct
Rochester, IL 62563
United States

Email: contact@gymlyi.shop
Phone: 4724330233

When contacting us about a shipping issue, please have your order number and tracking number (if available) ready. This will help us assist you more quickly and efficiently.

We are committed to providing a positive shipping experience and will do everything we can to ensure your order arrives safely and on time.